Support Engineer

Posted on 20 February 2019

We're on the look-out for a new Support Champion (Support Engineer) to join the Prop Data team. If you are passionate about service and driven to provide the best support experience for our clients, please send your CV to iwant2work@propdata.net. If you know of someone who is terrific and would be a perfect fit, please help us spread the word. 

This role will require the employee to:

  • Assist with all client support queries
  • Monitor our various support platforms
  • Help support the core company product as a whole
  • Take charge of all technical support issues
  • Mailbox setup 

Required Skills:

  • At least 2-3 years of experience in a support/help centre role
  • Experience with DNS, Mail management applications and various MS and Google applications
  • Knowledge of version control systems (Git)
  • Must be comfortable in a Linux hosting environment
  • Must be well spoken and have excellent written communication skills (English)
  • Must be a team player
  • Must be persistent, attentive and proactive

Advantageous Skills:

  • Knowledge of ITIL -  Services
  • Previous experience working within the real estate industry
  • Fluency in isiZulu and/or Afrikaans
  • A+, N+ or other introductory IT related course/certificate 

*Please note this is a Durban based position.